By purchasing an item from X-Offroad.com you agree to all the terms and policies listed below.
Our Company Policies:
Your satisfaction is our goal. We provide our customers with the highest level of customer service and support we can. We strongly suggest our customers read the following information thoroughly. If you have any question about any of our policies, please feel free to email us at the contact page or call 1-800-768-2086.
Our Company Warranty:
X-Offroad.com thanks you for selecting a scooter or powersports product. Our commitment to you begins when you purchase one of our quality products. This document explains the warranty coverage that applies to your new vehicle. Please read it carefully so you understand the extent of coverage on your new scooter or powersports product. Wear items, labor and shipping costs are not covered under the Factory Limited Warranty.
FACTORY LIMITED WARRANTY COVERAGE
All New Scooters:
- 3 Months or 500 Miles Limited Engine / Transmission Warranty (Parts Only)
- 60 Days Limited Vehicle Warranty (Parts Only)
- 60 Days Limited Battery Warranty
All New Side x Sides (UTVs) and Go-Karts:
- 12 Months Limited Engine / Transmission Warranty (Parts Only)
- 6 Months Limited Vehicle Warranty (Parts Only)
- 90 Days Limited Battery Warranty
All New Pit Bikes / Dirt Bikes / ATV's:
- 90 Days Limited Engine / Transmission Warranty (Parts Only)
- 30 Days Limited Vehicle Warranty (Parts Only)
- 90 Days Limited Battery Warranty
All New Electric Vehicles:
- 24 Months Limited Frame Warranty (Parts Only)
- 12 Months Limited Components Warranty (Parts Only)
- 6 Months Limited Battery Warranty (Or 3000 Miles, whichever comes first)
PARTS NOT COVERED BY FACTORY LIMITED WARRANTY
- Spark Plugs
- Throttle Cable, Idle Cable
- Brake Line Cable, Clutch Cable
- Drive Chains, Drive Belts
- Air Cleaner Element & Bracket
- Clutch / Clutch Components
- Front / Rear Brake Pads / Shoes
- Swing Arm Bushing
- Light Bulbs
- Fuses / Rubber Parts
- Outside Plastic Parts
- Front / Rear Tires & Tubes
- Front / Rear Rims
- Gear / Engine Oil
- Front / Rear Brake Rotors
- Brake / Clutch Levers
- Steering Stem Bearings
- Floor Boards / Pegs
- Oil / Fuel Filters
- Motor Mount Bushing
DAMAGE CAUSED BY THE FOLLOWING IS NOT COVERED UNDER WARRANTY
Unavoidable natural disasters, fire, collision, theft, improper storage or transportation, negligence of the periodic maintenance, improper use, repair, adjustment or maintenance, using the product as a rental vehicle or for commercial use, unauthorized modification made to the product, operation of the vehicle when it is overheating, or installing performance parts or components on the vehicle that change the original engineering. The Factory Limited Warranty does not cover damage caused by, or resulting from, any other reason besides a manufacturer’s defect.
VEHICLE OWNER’S RESPONSIBILITY
It is the responsibility of the owner to maintain and care for the vehicle as outlined in the owner’s manual. Owners must service and maintain the vehicle in accordance with the owner’s manual. All service and maintenance should be performed by an a reputable repair shop. Periodic maintenance and inspections are considered regular maintenance and are not subject to warranty claims or reimbursement.
Vehicles are carefully inspected at the assembly plant and at our dealership, with the exception of "drop shipped" vehicles, prior to retail delivery. If any damage is noticed when the vehicle is received, X-Offroad.com should be notified immediately.
WARRANTY TERMS AND CONDITIONS
The Factory Limited Warranty starts from the date of purchase of the new scooter or powersports product by the customer. During the warranty period, X-Offroad.com will cover PARTS ONLY. X-Offroad.com does not cover the labor or shipping required to remove or ship the vehicle or part for warranty repair or replacement.
Factory Limited Warranty Is Not Transferable And Is Valid For The Original Purchaser Only.
All warranty claims must be submitted through our email at email@example.com. In some cases, parts may need to be shipped back to X-Offroad.com for further inspection and verification of defects before warranty replacement parts are shipped.
WARRANTY LABOR AND SHIPPING CHARGES
X-Offroad.com does not cover the labor or shipping costs required to remove or ship a vehicle or part for warranty repair or replacement unless the claim is due to shipping damage caused by a shipping carrier. The customer is responsible for any and all labor and shipping charges incurred to transport defective and warranty replacement parts to X-Offroad.com.